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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alberto Leonard

March 24, 2025

5  out of  5
rating by Alberto Leonard
"I’ve had my auto, home, boat and wave runner insurance with Carlos Luis for over 30 years and have always had spectacular/personalized service!! No agency can compete with the Carlos Luis professionalism and at competitive costs. Thank you Carlos and the State Farm team !! Happy customer"
We responded:
"Albert, thank you so much for the kind words. You and your family are very special !!!"
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Manolo Galang

March 17, 2025

5  out of  5
rating by Manolo Galang
"Carlos Luis and his team are extremely friendly, knowledgeable, and professional. My wife and I insure our car through State Farm. We trust Carlos greatly and recommend him for any insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Anita Gill

March 16, 2025

1  out of  5
rating by Anita Gill
"I don’t recommend this office unless you are insuring a half a million car or a building. They will not take the time to give you the services you deserved. Don’t believe me, try them. Good luck"
We responded:
"Anita, we’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. I'm trying to locate your account in order to follow up on your concern, however I can't seem to find it. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Daniel Barcia

March 9, 2025

5  out of  5
rating by Daniel Barcia
"I've had an excellent experience with René from State Farm. He is a very professional, friendly, and always willing to help. He provided outstanding service, addressing all my questions clearly and efficiently. It's clear that he has great knowledge of the company's products and services. I highly recommend René, his attention and dedication truly make a difference. Thank you for everything, René!"
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Marilin Perez

March 7, 2025

5  out of  5
rating by Marilin Perez
"Estoy extremadamente contenta y realizada por los más de 20 años que llevamos en la Agencia de Carlos Luis. Frances has Sido nuestra agente por los últimos 12 años y estamos muy satisfechos por su profesionalismo, carisma , buena voluntad y excelente servicio. Es un placer llegar y encontrarnos con Frances. Hemos sido muy bendecidos y deseamos que sea muy bendecida. La agencia es privilegiada por tener a una agente como Frances tan especial!"
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Enternal_ Clipz

March 6, 2025

5  out of  5
rating by Enternal_ Clipz
"For more than 15 years Rene Gutierrez has been my insurance agent , he is reachable and knowledgeable with any questions I've had! It's so reassuring to have that person to person care! ”Super quick, super helpful = excellent agent! Thanks Rene for your help and service for all these years."
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Gayou Beau

March 6, 2025

5  out of  5
rating by Gayou Beau
"I have been with this agency for many year. It's always a pleasure working with my agent Annel. She provides excellent service and finds the best coverage to meet my needs."
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Rebecca Meire

March 5, 2025

5  out of  5
rating by Rebecca Meire
"Excellent insurance agent. I was assisted by Annel who was very informative, took her time to explain the different coverages and listened to what I needed, was patient with all my questions, friendly, knowledgeable and helpful. Highly recommend for all your insurance needs."
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Ramon Reyes

March 4, 2025

5  out of  5
rating by Ramon Reyes
"Rene Gutierrez is the best auto insurance agent I have had the opportunity to work with in 30 years. And the team of Rosy Avellaneda and Vivian Prado for Home Insurance is also second to none."
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Joe Yuste

February 11, 2025

5  out of  5
rating by Joe Yuste
"I HAVEBEEN HELPED TODAY BY AN ANGEL NAMED DUNIESKY SUAREZ WHO HELPED THIS ALMOST 70 YEAR OLD MAN WITH HOW TO REPORT AND SEND PICTURES AND PROCESS A CLAIM ON AN ACCIDENT I HAD TODAY. THANK YOU CARLOS LUIS FOR HAVING SUCH AA COMPETENT EMPLOYEE.GOD BLESS YOU."
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Sebastian Mirandes

January 20, 2025

5  out of  5
rating by Sebastian Mirandes
"Sergio Chamorro was very helpful and provided excellent service when obtaining the documents for my new car."
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Eagle Concrete Corp

December 30, 2024

5  out of  5
rating by Eagle Concrete Corp
"This is the best agency for State Farm Insurance. Annel is my agent and every time I need anything… she is there to help me! If I could give them a million stars, I would because of her professionalism. Love this place!"
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sandra verde

November 27, 2024

5  out of  5
rating by sandra verde
"Excelente atencion y eficiencia recibida del Agente Sergio Chamorro. En menos de una hora mi camioneta Nissan Panthfinder 2024 estaba totalmente asegurada. Gracias sergio por tu eficiencia y profesionalismo. Servicio y atencion 5 estrellas"
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Marjolys Zayas Fernandez

November 26, 2024

5  out of  5
rating by Marjolys Zayas Fernandez
"Excelente!!!, Sergio Chamorro fue extremadamente profesional y me aclaró al detalle todas mis inquietudes. Muchas gracias"
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RJP

November 25, 2024

5  out of  5
rating by RJP
"Frances is the best insurance agent! Highly recommend her for your insurance needs!"
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Maria Argueta

November 15, 2024

5  out of  5
rating by Maria Argueta
"I've been with Carlos Luis State Farm for over 20 years. I am very happy with their services. Especially glad that Annel Martinez handles my accounts. She is extremely professional, always tends to my needs and anwers all my questions every time I reach out to her. She has always been there. Annel is a true asset to this office. Thanks for everything you do."
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Carolina Pantelakis

October 11, 2024

5  out of  5
rating by Carolina Pantelakis
"Great customer service from Frances Rodriguez. Highly recommend working with her!"
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irene yapur

September 23, 2024

5  out of  5
rating by irene yapur
"Have always gotten all questions answered with great professionalism and care . All calls are returned promptly Miss Frances Rodriguez treats me with respect and patience , for I’m am elderly person. Need more people like her."
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Ive

August 30, 2024

5  out of  5
rating by Ive
"The staff at Carlos Luis State Farm is attentive, professional and very knowledgeable. My experience has been mostly with agent Pedro Luis. Every encounter shows that he truly cares about his customers and actually wants to assist them. Compared to other agencies, this place doesn’t make you feel like just another number. I highly recommend this agency."
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Steffany Contreras

August 28, 2024

5  out of  5
rating by Steffany Contreras
""I wholeheartedly recommend this place! The staff is incredibly professional and attentive. In particular, Osvaldo Cruz-Estevez. He was exceptional! He guided me through the insurance process with expertise and care, explaining everything in detail. I'm so glad I switched to this company.""
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Jennifer Harrison Brant

August 28, 2024

5  out of  5
rating by Jennifer Harrison Brant
"Annel has provided our family with great service for many years. She always gets back to us in a timely manner and is very knowledgeable about what kind of coverage works best for us. We have referred many friends and family members and they are very satisfied as well. Definitely earned our trust and made us feel like we're getting the best coverage for our money."
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angela loyola

August 25, 2024

5  out of  5
rating by angela loyola
"Estoy muy agradecida por el servicio recibido,por Frances, por tantos años. Ella siempre busca la manera de ahorrar dinero en mi seguro."
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André Santos

August 20, 2024

5  out of  5
rating by André Santos
"Christine Ronconi has been absolutely on top of things and got me a more comprehensive insurance option for my home. Thank you!"
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AI

August 15, 2024

5  out of  5
rating by AI
"I was fortunate to have been referred to the State Farm/Luis Agency. I had the privilege of working with Lourdes Luis for my comprehensive homeowners, auto, and rental insurance. Her knowledge, professionalism, and personalized customer service is exceptional and I am thankful to Lourdes for offering a tailored policy that met our needs. I highly recommend Lourdes and the team at Carlos Luis State Farm Agency for your insurance needs!"
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Erik B

August 15, 2024

5  out of  5
rating by Erik B
"Very knowledgeable, helpful and friendly service."