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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carolina Pantelakis

October 11, 2024

5  out of  5
rating by Carolina Pantelakis
"Great customer service from Frances Rodriguez. Highly recommend working with her!"
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irene yapur

September 23, 2024

5  out of  5
rating by irene yapur
"Have always gotten all questions answered with great professionalism and care . All calls are returned promptly Miss Frances Rodriguez treats me with respect and patience , for I’m am elderly person. Need more people like her."
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Ive

August 30, 2024

5  out of  5
rating by Ive
"The staff at Carlos Luis State Farm is attentive, professional and very knowledgeable. My experience has been mostly with agent Pedro Luis. Every encounter shows that he truly cares about his customers and actually wants to assist them. Compared to other agencies, this place doesn’t make you feel like just another number. I highly recommend this agency."
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Steffany Contreras

August 28, 2024

5  out of  5
rating by Steffany Contreras
""I wholeheartedly recommend this place! The staff is incredibly professional and attentive. In particular, Osvaldo Cruz-Estevez. He was exceptional! He guided me through the insurance process with expertise and care, explaining everything in detail. I'm so glad I switched to this company.""
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Jennifer Harrison Brant

August 28, 2024

5  out of  5
rating by Jennifer Harrison Brant
"Annel has provided our family with great service for many years. She always gets back to us in a timely manner and is very knowledgeable about what kind of coverage works best for us. We have referred many friends and family members and they are very satisfied as well. Definitely earned our trust and made us feel like we're getting the best coverage for our money."
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angela loyola

August 25, 2024

5  out of  5
rating by angela loyola
"Estoy muy agradecida por el servicio recibido,por Frances, por tantos años. Ella siempre busca la manera de ahorrar dinero en mi seguro."
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André Santos

August 20, 2024

5  out of  5
rating by André Santos
"Christine Ronconi has been absolutely on top of things and got me a more comprehensive insurance option for my home. Thank you!"
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AI

August 15, 2024

5  out of  5
rating by AI
"I was fortunate to have been referred to the State Farm/Luis Agency. I had the privilege of working with Lourdes Luis for my comprehensive homeowners, auto, and rental insurance. Her knowledge, professionalism, and personalized customer service is exceptional and I am thankful to Lourdes for offering a tailored policy that met our needs. I highly recommend Lourdes and the team at Carlos Luis State Farm Agency for your insurance needs!"
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Erik B

August 15, 2024

5  out of  5
rating by Erik B
"Very knowledgeable, helpful and friendly service."
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Kevin Bjorkman

August 15, 2024

5  out of  5
rating by Kevin Bjorkman
"Carlos and all the staff are great. They take care of what you need quickly and have great customer service. Highly recommend!"
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Kamila Navarro

August 15, 2024

5  out of  5
rating by Kamila Navarro
"Thank you all for the excellent customer service!! Osvaldo I can't thank you enough for your excellent explanation and understanding. looking forward to continue working with you all"
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Lizette Figueras

August 15, 2024

5  out of  5
rating by Lizette Figueras
"We have been insured with this office for over 20 years and have always been very happy with the customer service and rates provided. Whenever we need customer service, they handle our matters in a quick and efficient manner !"
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Michelle Marie

August 15, 2024

5  out of  5
rating by Michelle Marie
"My family and I have been working with State Farm/Luis Agency for quite a while! They are always attentive to our needs, so friendly and thorough! We would recommend Carlos Luis' (and Lourdes) agency to anyone looking for quality insurance and quality agents!"
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Jacqueline Cottes-Oner

August 14, 2024

5  out of  5
rating by Jacqueline Cottes-Oner
"We are so happy with the service our Agent Frances Rodriguez always extends to us. She is patient, super efficient, very well informed on all the updates on the multiple different types of insurances that we have with Carlos Luis State Farm such as car, rental insurance and homeowners. I will definitely recommend this agency and Agent Frances Rodriguez every time."
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Static Surfer

August 6, 2024

1  out of  5
rating by Static Surfer
"Who ever taught their employees about customer service needs to be fired. I called to ask about "car storage insurance" and the guy who answered was very rude and dismissive. If you want my business maybe try being a half way decent salesman or take a course on how to address customers. Taking my business elsewhere."
We responded:
"I am so sorry you had a bad experience with State Farm. Can you please call us, so I may look further into your issues. Without a name it's impossible to review your case. I spoke to everyone at the office and no one said they spoke with an individual looking for this type of insurance. We look forward to speaking with you . "
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Elieth Castro

June 27, 2024

5  out of  5
rating by Elieth Castro
"Mi Papa Paul V me comentó la buena atencion que le dio Luciana y me la recomendo para revisar mis polizas en un future. Gracias por su atencion."
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Nestor Alfaras

June 22, 2024

1  out of  5
rating by Nestor Alfaras
"Worst customer service"
We responded:
"Nestor, good morning. I am extremely disappointed you feel this way. It's my opinion we have done an exceptional job in servicing your account. We have notes documenting we have tried reaching you far as March 4th to get information from you. We have been constantly trying to reach you, however, you never pick up your calls and your voice mail is full so we cannot leave messages. We have then emailed and texted you and we never get a reply. We have all of this very well documented on our records. Our office was even able to get an exception for you, however as always you never responded. Please feel free to call when you get a change to go over your account. Thanks "
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Angel Arroyo

May 23, 2024

5  out of  5
rating by Angel Arroyo
"La mejor agencia de state farm. Luciana es muy atenta y siempre que tengo una duda paso por la oficina y me reciben muy bien! Ya tengo más de 1 año y aunque todo está subiendo de precio, ellos me han buscado los mejores descuento!"
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Ygnacio Garcia

March 26, 2024

5  out of  5
rating by Ygnacio Garcia
"Carlos and his team provide great service and are very focused on doing what's best for the client. I strongly recommend him to anyone in need of an insurance agent."
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Orlando Hidalgo

March 5, 2024

5  out of  5
rating by Orlando Hidalgo
"Great office and staff. Carlos and his staff are a delight to deal with. They go the extra mile to make sure your needs are met."
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Yneleen Mendez

March 5, 2024

5  out of  5
rating by Yneleen Mendez
"I love my agent Frances Rodriguez. She goes above and beyond. She answers all my questions no matter how small. She always makes time for our family. She explains the policies to us and gives us all the options available."
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Thomas McDaniel

March 5, 2024

5  out of  5
rating by Thomas McDaniel
"I highly recommend Carlos Luis State Farm Agency for all of your insurance needs. I've been their client for many years and their manager, Pedro Luis, has always been very attentive to all of my insurance needs. Their expertise, dedication, and personalized service are unmatched. They make the whole process easy and stress-free, ensuring I get the best coverage at the best price. If you're looking for a reliable and trustworthy insurance agent, look no further than Carlos Luis State Farm Agency."
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Jerrold Ofgang

January 21, 2024

5  out of  5
rating by Jerrold Ofgang
"Nigora was smart, patient and kind. Looking forward to my new favorite possession."
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Javier Rodriguez

November 30, 2023

1  out of  5
rating by Javier Rodriguez
"Typical Cuban firm! They don’t know nothing ! They talk Spanglish don’t help and they just nasty with customer service. Never write down your number write things down to solve them and just well typical Miami escoria"
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LG g

October 10, 2021

5  out of  5
rating by LG g
"Muy buena atencion ,el personal muy atentos al los cliente, 100% la atencion"